100% Satisfaction Guaranteed - 30-Day Trial

At Double Dog Run, we stand behind the strength, safety, and durability of our dog tie-out systems. Every purchase is backed by our 30-Day Trial and 100% Satisfaction Guarantee.

Thousands of dogs safely use Double Dog Run systems across the United States.

Customers have 30 days from the date of delivery to install their system, test it with their dogs, and make sure it works properly for their yard and situation.

We encourage all customers to fully install and use the system during this time so you can experience the stability, safety, and tangle-free performance of the Double Dog Run system.

If for any reason you are not completely satisfied, you may request a return within 30 days of delivery.

We’re Here to Help

Our systems are designed to be extremely secure when properly installed. If you experience any issues during your 30-day trial period, our team is happy to help troubleshoot installation or setup questions.

Many common issues can be resolved quickly with simple adjustments such as:

• Proper anchor depth
• Ground conditions
• Cable positioning
• Dog size and weight recommendations

We encourage customers to contact us before starting a return, as we can often help get the system working perfectly in just a few minutes.

Return Eligibility

To qualify for a refund:

• Return requests must be made within 30 days of delivery
• All parts must be included with the return
• Products must not be intentionally damaged or modified
• Normal installation marks are acceptable as part of the 30-day trial period

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing typically takes 5–10 business days depending on your payment provider

Returns Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Our Promise

We built Double Dog Run systems to be one of the strongest and most reliable dog tie-out systems available, and we proudly stand behind every order with our 100% Satisfaction Guarantee.

Your dogs’ safety and your peace of mind are our top priorities. If the system doesn’t work for you during the 30-day trial period, simply contact us and we’ll help make it right.